Shipping policy

Shipping

Free pick up from Wellard, Western Australia is available by appointment when you select this option at checkout. If you select this option, we will contact you via email to organise a suitable pick up time.

Shipping Australia:

Standard Tracked Shipping is $12 & Express Tracked Shipping is $20. 

We offer free Standard Tracked shipping Australia wide on all orders over $99.

Shipping New Zealand:

International Standard Tracked shipping is available.

All orders are shipped from Perth, Western Australia with Australia Post within 5 business days* of payment. Australia Post is responsible for delivery times and these are available through their websites. Please allow up to 15 business days from payment until you receive your delivery (Australia Only).

We are not responsible for any lost parcels. Please make sure you provide the correct shipping address as no replacement or refund will be issued.

*Bitsy Baby is a small business owned and operated by myself (Jess). If you purchase a big order, please note that preparation and assembly could take longer. Especially if extra material needs to be ordered. If this is the case, an email will be sent to you with further details and estimated time frame for delivery.

Thank you for understanding.